Of
course secretaries and administrative assistants should be
proficient in typing and good at spelling, punctuation, grammar, and
oral communication. But there is something more: Employers also look
for good customer service and interpersonal skills because
secretaries and administrative assistants must be tactful in their
dealings with people. Discretion, good judgment, organizational or
management ability, initiative, and the ability to work
independently are especially important for higher-level
administrative positions.
