Foundations of Operations and Supply Chain Management

Lecture 1, An Introduction to Processes

1.1 A Look Ahead at the Course 

1.2 The Process Spectrum 

1.3 Getting to Know Some Processes 

Lecture 2, Services

2.1 What is a Service? 

2.2 Service Tasks, Standards, and Delivery 

2.3 Some Propositions about Service 

Lecture 3, Capacity & Bottlenecks

3.1 Bottlenecks & Process Flow Diagrams 

3.2 Bottlenecks & the Inventory Build-Up Graph 

3.3 The Causes of Bottlenecks 

Lecture 4, Bottlenecks & Balance

4.1 Assembly Line Balance 

4.2 Calculating Line Balance 

4.3 Variability & Bottlenecks 

Lecture 5, Making Quality Happen

5.1 Defining Quality 

5.2 Improving Quality 

5.3 Getting & Keeping Control of the Process 

Lecture 6, Planning Production

6.1 Matching Resources & Demands 

6.2 Aggregate Planning-The Chase vs. Level Dec. 

6.3 Aggregate Planning-An Example 

Lecture 7, Inventories

7.1 The Different Uses of Inventory 

7.2 Anticipating Use-Material Requirements Planning 

7.3 Time-Independent Inventories 

Lecture 8, Inventories, Schedules, and Control

8.1 Inventories & Scheduling 

8.2 Controls on Production 

8.3 Control for a Project-The Critical Path Concept 

Lecture 9, Just-In-Time Manufacturing

9.1 JIT Precepts 1 

9.2 JIT Precepts 2 

9.3 JIT Precepts 3 

Lecture 10, Swift, Even Flow

10.1 The Theory in Brief 

10.2 Defending the Theory-The Logic 

10.3 Defending the Theory-The History 

Lecture 11, Building Additional Capacity

11.1 The Decision for New Capacity 

11.2 Decision About the Supply Chain 

11.3 Coordinating the Supply Chain 

Lecture 12, Learning & Productivity

12.1 Product Development & Process Change 

12.2 The Learning Curve 

12.3 Classifying Mfg. & Service Processes 

Lecture 13, Operations Strategy 1

13.1 The Strategy Process 

13.2 Factory Focus 

13.3 Performance Measurement 

Lecture 14, Operations Strategy 2

14.1 Process Choice-The Big Decision 

14.2 Process Choice-The Smaller Decisions 

14.3 The Mentality of Operations Success