Table of Contents
(Select a section for study)
Lesson 1. Leading Your Business Into
1-1. Leading vs. managing -- they're two different animals
1-2. Key traits of successful leaders
1-3. Business ethics -- the foundation of effective leadership
1-4. Forecasting the future -- strategic management thinking
1-5. Change management -- it starts at the top
Lesson 2. How to Develop Good
2-1. Understanding your communication style
2-2. Do you listen well?
2-3. Negotiating -- you've done it before
2-4. How to motivate your employees -- unlocking the secret
2-5. How to resolve conflicts without killing anyone
Lesson 3. Sharpening Your Management
3-1. What is your management action style?
3-2. Do you make good decisions?
3-3. Important structures of successful meetings
3-4. Quality & ISO 9000
3-5. You can't do it all ... learning to delegate
Lesson 4. Focusing On Professional
4-1. Mentoring -- what goes around, comes around
4-2. Networking -- the key to lifetime work
4-3. The power of roundtables
4-4. Staying alive -- by staying informed
Lesson 5. Looking for Mr. and Ms.
5-1. What are you looking for? -- writing effective job descriptions
5-2. Employees vs. contractors -- what is the difference?
5-3. Seek, and ye shall find ... practical recruiting techniques
5-4. The interview process -- how to select the "right" person
Lesson 6. Getting the Best From Your
6-1. How to Measure Employee Effectiveness
6-2. Employee Benefits -- More Than Just $$
6-3. How to Motivate Your Employees
Lesson 7. More Issues On Human
7-1. How to write a policies & procedures manual
7-2. Are You Familiar With All the Rules for Employers?
7-3. Parting Ways -- Effective TerminationTechniques
Lesson 8. There's Only So Much Time
8-1. What is the value of your time?
8-2. How to control time waste
8-3. How to make time for what's important
8-4. Balance is everything - The Wheel of Life
Lesson 9. The Basics Of Professional
9-1. The value of cultural diversity
9-2. Telephone skills -- for you and your employees
9-3. Keeping in touch -- thank you notes and other gestures of goodwill
9-4. Professional gift-giving -- knowing the protocol
Lesson 10. Developing Your Boardroom
10-1. The purpose of a board of directors
10-2. Bylaws come first
10-3. Responsibilities of a board member
10-4. How to select board members for your organization
10-5. What makes a successful board member?
10-6. Board level leadership: How to work with board members